Annual report and accounts 2007
We are the UK's leading business process outsourcing (BPO) company. Helping our clients succeed enables us to grow consistently and profitably, creating a sustainable business that delivers value to all our stakeholders.
A year of excellent organic growth and a record level of new major contracts. Turnover increased by 19% to £2,073m, and operating profit before amoritisation increased by 21% to £238.4m.
We have a clear, straightforward business strategy to meet the needs of all our stakeholders, with a focus on five core elements.
We transform service delivery, increasing quality and driving down costs.