At a glance

We transform service delivery, increasing quality and driving down costs, helping our clients meet their customers’ needs and stay at the forefront of their markets.

Working with clients in both the public and private sectors in the UK and Ireland, our core role is to provide efficient back office administration and frontline customer services. This leaves them to focus on their core business drivers and strategies.

Helping our clients succeed enables us to grow consistently and profitably, creating a sustainable business that delivers value to all our stakeholders.

Our goal is to deliver value to all our stakeholders

Our straightforward goal is to continue to develop Capita as a long term, sustainable business that can deliver value to all our stakeholders:

• Delivering operational excellence and added value for all clients
• Achieving a good return for shareholders
• Creating a supportive, rewarding and inspiring environment for employees
• Developing mutually beneficial relationships with suppliers
• Making a positive impact on the communities in which we work.

To meet our goal we focus on 5 core elements

Our growth opportunity

We operate in and lead the market commonly known as business process outsourcing (BPO) or professional support services, the long term contracting out of non-core business processes to an outside provider to help lower the cost of delivery and improve service quality.

We focus on the UK and Ireland where there are significant opportunities for growth.

Our services and markets

We deliver these services
Business process outsourcing (BPO)
Customer services
Administration and support
Human resources
Information and communications technology (ICT)
Property consultancy
Finance and treasury
Consultancy and change management

to these markets
Private	Public
Life and pensions	Central government
Insurance	Local government
Financial services	Education
Other corporate	Transport
	Health