Maintaining performance across our divisions

Alignment with Group strategy

The operating divisions and the businesses within them all follow the Group strategy of securing strong, sustainable growth, both organically and by acquiring complementary businesses.

Each business produces its own annual business plan outlining specific strategies and considerations and setting performance targets for the following year. The MOB process ensures regular monitoring and reporting of performance against targets and is an effective forum for planning ahead, solving issues and sharing expertise and support.

Individual business tactics

With a focus on continuous growth, each business undertakes appropriate tactics to achieve or maintain market leading positions. Research and development initiatives underpin the constant development of products and services to meet the current and future needs of clients. Businesses adopt the most appropriate marketing and sales activities to address the characteristics of their individual marketplaces.

A flexible divisional operating structure

We have created a pragmatic, flexible structure which is regularly refreshed as the Group develops. We move businesses, contracts and managers across the divisions to ensure the best match of leadership and resources as the Group grows. The businesses benefit from the powerful combination of individual focus and the ability to reach out across the Group to share operational skills and resources, benefit from economies of scale, create and deploy innovation, and harness the best of ICT and business processes.

We are currently organised into seven operating divisions, plus a Group Sales and Marketing Division. Each operating division brings together activities with similar operating models or client bases. Each major contract secured by the Group sales team is managed within the division which best meets its operational, regulatory and management requirements.

Group-wide support services, such as finance, legal and commercial, property management, procurement, health and safety and environment and HR, report directly to Group Board Executive Directors to ensure robust control, consistent standards and shared benefits across the Group.