3. Managing our business responsibly

We are committed to growing the business in a transparent and socially responsible way that is sustainable for all stakeholders over the long term.

Delivering value to shareholders
Building scale and capacity to support our clients and share economies of scale
Managing resources well by actively attracting, developing and growing our workforce and their skills
Creating successful supplier relationships to ensure quality, responsible and cost effective partnerships across the Group
Supporting the communities in which we work and controlling our environmental impacts through socially responsible business practices.

Business KPIs for 2007

KPI	Aim	Progress 2007	2006
Managing resources well	Maintain high retention rates for senior managers (earning over £90k p.a.)	89%	91%
	Maintain overall employee retention at or above industry average (81.9%¹).	82%	82%
Building scale & capacity	Continue to grow our infrastructure of business centres to meet the needs of our growing business.	55 business centres	52 business centres
Create successful supplier relationships	Audit all existing tier one suppliers against Capita’s standards of business – 50% of suppliers to be audited by end 2007. New target set for 60% of suppliers to be audited by end 2008.	41% suppliers audited	Supplier audit commenced
Socially responsible business practice	Continue to measure and assess our carbon footprint to reduce our impact on the environment – new benchmark established to be measured annually.	58,523 tonnes	not available²
¹ CIPD 2007 ² last measured in 2004 across a different set of sites