Central government

Capita works with Government departments to deliver service transformation.

Across the public sector there is constant pressure to increase efficiency while simultaneously enhancing service quality. As Government departments face ever more demanding financial and service targets, some are engaging with the private sector to help them deliver organisational change and service transformation. Our record of successfully delivering complex and high profile transformational projects, supported by effective ICT and process re-engineering, makes us an attractive partner in modernising existing services and supporting future Government initiatives.

Market growth of 9% is expected out to 2011*. However, we expect in the short term that this growth will be mainly fuelled by requirements for outsourcing to deliver new service initiatives rather than transformation of the Government’s existing administration infrastructure.

Clients engage Capita to help them to:

• Meet the challenging goals of the 2007 Comprehensive Spending Review, including 3% annual efficiency targets and shared services
• Develop and modernise infrastructure – e.g. transport, Building Schools for the Future
• Deliver the Transformational Government agenda for more personalisation, improved citizen access and cross-government working
• Enhance partnerships across the public sector
• Address key service priorities: children's services including education, social/community and economic regeneration and transport
• Ensure that government and public services enhance the UK’s global competitiveness.