Financial services

Capita is an ideal service partner for clients facing a market with fierce competition and growing regulation.

Growth has been driven across the board in the last few years by high levels of M&A work, IPOs and retail investor activity. New markets are opening up and regulatory changes abroad, such as Sarbanes-Oxley, are continuing to drive work into London. Faced with ever fiercer competition and growing regulation, product providers are concentrating on developing and distributing competitive products – and are increasingly keen to outsource back office functions.Our uniquely broad range of services enables us to offer them a single view of their customers across their whole product range.

Industry analysts estimate growth of 8% annually to 2011*. We expect continuing demand for our services even if economic conditions deteriorate, as organisations will need to reassess their operating models to remain competitive. Our Registrar business (representing c. £60m of the Group turnover) may be affected by a possible turn down in M&A work but this is expected to be offset by demand in other areas of financial services.

Clients engage Capita to help them to:

• Manage compliance risk generated by continuing regulatory change
• Exploit opportunities created by regulatory and legislative change to launch a wide range of new products – all requiring administration
• Do more for customers and create new premium services
• Meet financial intermediaries’ need for compliant, risk-related sales processes, through intermediary partnerships and bespoke administration systems
• Benefit from new outsourcing opportunities created by structural changes in markets
• Take advantage of the new opportunities for overseas companies created by the pre-eminence of the London Markets.