HR Solutions & Property Consultancy

2007 developments

• Integrated HR Solutions: In 2007 we continued building on the foundations developed in 2006. The BBC HR and Northern Ireland Civil Service contracts are now established and operational. New HR outsourcing contracts with Swindon BC, Southampton CC and Leicester and Rutland NHS Consortium went live. Our focus remains on developing further our strong HR capability across HR strategy, resourcing and payroll administration, learning and development and outplacement, positioning us uniquely in this market. Following the acquisition of NHS Partners from North Bristol NHS Trust, this business is focused on three areas: employee and patient surveys, remuneration strategies and HR information service. The acquisition complements our HR business strategy and gives us a further foothold in the extensive NHS market.
• Resourcing businesses: These continue to perform well. Capita Resourcing has experienced very good growth, successfully winning a new managed service contract with EDF Energy and seeing strong growth across its niche recruitment businesses.
• Assessment and Testing: This specialist business has developed further longer term contracts, supporting clients such as BAA.
• Capita Education Resourcing: Continued to make steady progress in 2007 with an increase in Teacher Supply days, particularly in its Further Education Division which increased volume by 69%.
• Capita Recruitment Vetting Service: Had another very successful year with growth of 96%. It is now the second largest CRB Umbrella Body in the UK.
• Veredus: Our senior search and selection brand had a very strong, profitable year across both public and private sectors.

2008 priorities

• Manage the smooth transfer and implementation of new integrated HR contracts
• Develop additional products and services to penetrate new and existing clients, and make further acquisitions to develop or consolidate our position
• Promote our offshore capability where appropriate to clients
• Support Group sales team to sell integrated HR propositions as separate contracts and as part of a wider BPO partnership
• Continue to seek synergies across resourcing businesses and focus on managed resourcing partnerships to secure longer term relationships.

2007 developments

• Growth: We are now the UK’s sixth largest multidisciplinary property and infrastructure consultancy.
• Newbusiness: We secured framework wins from Network Rail, TfL, OGC, Environment Agency, ExxonMobil, London Development Agency (LDA) and The Olympic Development Agency (ODA) – and were appointed as architect for BAA’s £300m Heathrow Terminal 5 Concourse C.
• Durham City Council: We secured a two-year extension to our Civil Engineering Services strategic alliance with the Council.
• Wembley National Stadium: We are project managers for Wembley National Stadium, which hosted its first FA Cup Final in May 2007.
• Integration: We consolidated our architectural services under the Capita Architecture brand and successfully integrated some 200 staff as part of Group strategic partnerships with Southampton CC and Swindon BC.
• Organisation: We restructured and strengthened the Executive Board under new leadership.
• Recognition: We were listed as ‘One to Watch’ in the 2007 Sunday Times Best Companies To Work For Survey .

2008 priorities

• Continue to work closely with Group sales team to provide added value integral propositions as part of wider transformation partnership opportunities
• Build on success in selling standalone property propositions to Group clients, particularly in local government
• Continue to foster close working across property and infrastructure disciplines to accelerate organic growth
• Focus on senior-level relationships with top 30 clients
• Increase presence on procurement frameworks to expand access to opportunities across wider markets.