ICT & Advisory Services

2007 developments

• Service Birmingham: ICT transformation substantially completed, resulting in a robust infrastructure and delivery of IT services that consistently meet target KPIs. Good progress in delivery of Business Transformation programmes with Birmingham City Council. Corporate Services Transformation Programme went live in October and is on target to deliver cashable savings of £28m in 2007/08. Over 500 Service Birmingham employees are now co-located in a single state-of-the-art facility. In the annual Computing Awards we won IT Professional of the Year and IT Outsourced Project.
• Harrow Council: Just two years into our 10-year partnership, we have delivered £37m worth of savings against our target of £45m savings across the life of the contract. This has been achieved through a series of IT projects (including delivering SAP financial, MI and CRM systems in just 11 months) in tandem with procurement and process efficiency initiatives. In addition we designed and delivered a contact centre and one-stop-shop, enhancing the Council’s frontline services.
• Capita IT Services: This business continues to support both external clients and internal contracts and businesses. Particular success was demonstrated in local government by the addition of IT support for the Swindon and Southampton partnerships and a contract extension at South Northants DC. In addition, the business continues to develop specific propositions and services to meet market demand such as service portfolio management and virtualised hosting solutions.
• Mission Assurance and Testing: In a record year, Mission’s recruitment business achieved its largest ever number of permanent placements and increased the number of contractors deployed by 71%. Its consultancy business won significant new business, particularly in the insurance and retail financial services sectors, and extended existing internal and external client relationships. Mission secured its first substantial multi-year managed services contract and first full outsourcing contract involving the transfer of client staff.
• Capita Advisory Services: After a change of management and refocusing of services this business achieved an uplift in trading in the second half of the year. It is now well placed for 2008. It secured new client engagements with Breckland DC, Kingston-Upon-Thames BC, NHS Institute and Nottingham Trent University.
• Capita Communications: This new business was formed through the integration and refocusing of our design, print and fulfilment operations to deliver outsourced marketing solutions.

2008 priorities

• Continue to deliver and expand local government transformation partnerships
• Continue to support Birmingham City Council in achieving its Business Transformation objectives, establish sales from Service Birmingham to other public sector organisations and achieve ISO2000 accreditation for Service Birmingham
• Continue to widen and integrate our portfolio of consultancy and support services to meet client demand
• Continue development of shared ICT platforms and infrastructure
• Continue to develop and enhance Group-wide ICT to support the Group’s expansion and provide scalable solutions for additional major contracts.