Insurance

Capita can help the insurance industry to address its challenging operating environment.

Conditions for the insurance industry continue to be tough. Companies face increasing regulatory pressures while striving to cut costs, improve efficiency and enhance customer service. The rapid growth of internet sales, industry consolidation and intensifying international competition are driving dramatic shifts in consumer expectations, pricing and service delivery. As organisations strive to compete more effectively, they look increasingly to outsourcing to deliver both specialised technical solutions and management of non-core services and operations.

Annual growth of 6% is forecast in this market to 2011*.

Clients engage Capita to help them to:

• Establish effective processes to satisfy complex regulation
• Reduce operating costs and improve customer service
• Establish strategic partnerships for low risk service improvement and business transformation
• Improve management of claims costs, in particular through fraud and leakage prevention
• Meet customer demand for more transparency, information, flexibility and value
• Benefit from the continued rise of affinity brands among internet service providers, utilities and retailers.