Life and pensions

Capita is delivering new service models to increase client competitiveness.

Our deep experience across both open and closed book business gives us a strong proposition. Life and pensions companies continue to face a highly competitive and regulated environment and many are adopting new service models to increase competitiveness. This is stimulating demand for outsourcing, which industry analysts expect to grow by 14% annually across the sector to 2011*.

We work with clients to keep them at the forefront of their market by raising efficiency, maintaining and enhancing service quality and providing flexible operating models. Our specialist skills and software are also attractive to occupational pension providers, as pension scheme structures become ever more complex.

Clients engage Capita to help them to:

• Reduce operating costs while improving performance and customer retention
• Ensure administration processes address increasingly complex regulations and initiatives such as MiFID
• Bring new propositions such as wrap products to market quickly, to satisfy consumer and adviser demand for more choice
• Meet adviser demand for new remuneration methods to reduce reliance on upfront commission
• Respond to rapid change in the distribution marketplace
• Develop closer relationships with advisers through technology and ‘straight-through processing’
• Access specialist skills (and enhance processes and systems) to meet new pensions legislation and support the shift from final salary to money purchase pension schemes.