Our management structure and business reporting process promote accountability and knowledge sharing across the Group, keeping management responsive to issues and trends in the business and the wider marketplace.
The Group Board comprises a Non-Executive Chairman, three Non-Executive Directors and four Executive Directors – Chief Executive, Group Finance Director and two Joint Chief Operating Officers. The Board is responsible for establishing, maintaining and reviewing the Group’s growth strategy, financial performance and systems of internal control.
The Divisional Executive Board comprises the Group and Divisional Executive Directors. It sets, communicates and monitors the application of Group-wide policies, procedures and standards.
The Joint Chief Operating Officers and Divisional Executive Directors are responsible for the development and performance of the divisional businesses. They work with and delegate responsibility to their management teams.
Each of our business units prepares a comprehensive annual business plan. This includes monthly revenue and cost forecasts for the year ahead, taking into account new service/product developments and changes in the competitive landscape. The business unit financial plans feed into the Group financial model.
Monthly Operational Business (MOB) reviews focus on the performance of each business unit in each division. Each division holds pre-MOB reviews where management teams assess each unit’s performance against plan and discuss its ongoing development. This enables them to determine how planned targets will be met and identify potential difficulties at an early stage. These are forums to share knowledge and challenges, develop tactics, reallocate resources and refresh strategies to meet or exceed business plans. Group Board Executive Directors attend divisional MOBs, ensuring they have a detailed knowledge of the progress of the divisions and a monthly view of actual and anticipated performance against business plans.
