Leading across a number of growing markets
We are the UK’s market leader in providing BPO services. Our unrivalled infrastructure and capability, built up over more than 20 years, enable us to maintain a leading position in the market. Our outsourcing partnerships today are focused on increasing service quality and reducing costs across both back office and frontline customer service processes. Our aim is to transform our clients’ operating models to generate value and help to keep them at the forefront of their markets.
| Markets |
% of turnover
|
| 2007 |
2006 |
| 1. Life and pensions |
11 |
8 |
| 2. Insurance |
10 |
10 |
| 3. Financial services |
4 |
4 |
| 4. Other corporate |
23 |
26 |
| 5. Local government |
20 |
17 |
| 6. Central government |
12 |
14 |
| 7. Education |
13 |
14 |
| 8. Transport |
6 |
6 |
| 9. Health |
1 |
1 |
Public/private split
52%/48% (2006:52%/48%)
Private sector
Capita is well established in the private sector. Our three largest private sector markets are life and pensions, insurance and financial services. We are also supporting a growing number of other corporate organisations, particularly media, retail and telecommunications companies.
Life and pensions
Capita is delivering new service models to increase client competitiveness.
Life and pensions
Insurance
Capita can help the insurance industry to address its challenging operating environment.
Insurance
Financial services
Capita is an ideal service partner for clients facing a market with fierce competition and growing regulation.
Financial services
Other corporate
Capita helps increase companies' competitiveness by enhancing customer service and improving productivity.
Other corporate
Public sector
Capita was formed in the public sector and initially supported local authorities. Today, Capita provides outsourcing and support services to central and local government. We have built up particular expertise in education and transport and have a growing interest in health.
Local government
Capita helps local authorities to develop new delivery models and transform services.
Local government
Central government
Capita works with Government departments to deliver service transformation.
Central government
Education
Capita is supporting the Government's strategy to improve educational standards and raise accessibility.
Education
Transport
Capita has one of the UK's largest and most diverse multidisciplinary property and infrastructure consultancies.
Transport
Health
Capita is helping to deliver the increase in outsourced services and public private partnerships that is seen as key to progress in the health sector.
Health