The Criminal Records Bureau (CRB) gives employers information to ‘facilitate safer recruitment and protect the vulnerable’. In August 2002, it replaced local police checks across the country with a national service, collating data from a variety of sources. We’re responsible for designing, building and maintaining its fully integrated IT and administration infrastructure.
Robust business processes
The IT infrastructure we’ve created can process over 70,000 applications a week and issue over 120,000 documents a month. The CRB now issues 99.5% of standard disclosures within 10 days, well ahead of its 93% public service standard.
Strong partnership
In 2005 we implemented the Interim Police Cross Reference service. This pulls together over 54m records from 43 police forces, central government files and the Police National Computer, offering recruiters significantly greater security. Since then we’ve installed the CRB’s new e-platform and launched its first e-service, Online Tracking – now logging over 600,000 enquiries a month.
Some 85% of customers now find CRB information useful in making recruitment decisions, and the bureau has shown its satisfaction by giving us a key role in the service’s future strategy.