In February 2001, Cumbria County Council and Capita began a seven-year strategic partnership based around three core objectives: providing value–for–money services to the community, creating new jobs, and providing significant capital investment for the region. It covers a full range of HR, IT, finance, property and highways services.
Strategic partnership
Since it began, the partnership has delivered savings of £6.1m through consistent and improved delivery of service. Staff productivity has increased, attrition has fallen to 3.9%, and absence is down to just 2.3%.
£7m new regional business centre
In June 2003 we demonstrated our commitment to the area by opening a state-of-the-art £7m regional business centre in Carlisle. We’ve also invested in a network of business centres across Cumbria and set up a new Council Tax Revenue and Housing Benefits processing centre in Carlisle, employing 60 people and geared for future expansion.
In all, we’ve created 350 jobs and grown business by 50% in six years. We continue to look for opportunities to create jobs, achieve further savings, and deliver better services.